Frequently asked

Orders are packed by hand at our studio in Canoga Park, California, and usually go out within a few business days. You will get a confirmation email straight away, and a second email with tracking the moment the box leaves us.

Your tracking link is emailed as soon as the order ships. If you cannot find it, send us your order number and we will pull up the latest status for you.

Yes, on orders over $250. It applies automatically — there is no code to enter. Free shipping does not combine with sale pricing, so while a storewide sale is running it is paused, and it comes back as soon as the sale ends.

Yes. Expedited options, including 2-day, can be added for an additional fee at checkout.

Email us as soon as you can with your order number and the corrected address. We can usually catch it as long as the order has not shipped yet.

If your order shows as partially fulfilled, it means one item has shipped separately from the rest. Everything is on its way — it may just arrive on different days.

Not at the moment. We currently ship within the United States only.

Unused items in their original condition can be returned or exchanged within 30 days of delivery. A few things are excluded — see below.

Final sale items are not returnable, and gift cards cannot be returned. Super Clouds are made to order, so they are eligible for exchange rather than refund. Everything else follows the standard 30-day policy.

Ship the item back in its original, unused condition with a note telling us whether you would like a refund or an exchange, and the colour or size you would prefer, to:

Keiki Co.
7001 Eton Ave, Unit A
Canoga Park, CA 91303

Once it reaches us and we have had a look, we will process it.

Return postage is the customer's, unless the item arrived damaged or we sent the wrong thing — in that case it is on us.

Yes. Gifts follow exactly the same process as a regular purchase, as long as they are unused, in their original condition, and not one of the made-to-order or final sale items above. Include a note with the colour or size you would like instead.

Email us within 3 days of delivery with your order number and a photo if you can, and we will make it right with a replacement or a refund. The same 3-day window applies if something is missing from your order.

Our throws are a plush polymicrofiber faux fur, made in the USA. They are machine washable and made to stay soft wash after wash rather than matting down.

It depends on the line. Our Cloud throws are Everyday 50" × 60", Oversized 72" × 60", and Super Cloud 100" × 80". Our Classic throws are Everyday 47" × 50" and Oversized 72" × 60". Not every colourway comes in every size — the sizes available for the one you are looking at are shown on its product page.

10" × 15". You may see it called the Nap Pillow or the Travel Pillow — they are the same product.

Our robes come in Sm/Med, Lrg/XL and 2XL. Each product page lists the measurements for that style.

Yes. Every robe comes with a belt that secures at the back.

In the USA. Our pieces are designed, cut and sewn in California.

Cold water with regular detergent — no pods, and no fabric softener. Hang it to dry until it is almost dry, then tumble on the lowest setting for three to five minutes just to fluff it back up.

Only on the lowest heat, and only briefly — three to five minutes after air drying, to restore the loft. Prolonged high heat is the one thing that will flatten the fur.

Pod-style detergents, fabric softener, high heat and dry cleaning. Any of those can damage the faux fur texture.

Yes. All of our throws and blankets are machine washable and will hold up wash after wash when cared for this way.

Yes. There is a gift note option in your cart, before you get to checkout.

We do not have a dedicated gift-wrap service, but we are happy to wrap your order in tissue paper and seal it with a Keiki Co. sticker. Just let us know.

Yes — in $100, $200, $250 and $300, delivered by email.

We would love that. Email rlipp@keikico.com with your store's location and the kinds of products you carry, and our wholesale team will follow up.

Wholesale terms, including minimums and pricing, come directly from our wholesale rep. Email is the quickest way to start that conversation.