Shipping policy
Shipping Policy
We will continue shipping all orders promptly, but placing your order before these dates gives the highest chance of receiving it before Christmas.
Shipping Policy
All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Free Shipping: Available on orders over $250+.
Note: This offer cannot be combined with any other discounts or promotions.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
|
UPS Ground |
1-5 business days |
Free on orders $250+ |
|
UPS Ground |
1-5 business days |
Calculated at checkout |
Cannot be combined with any other promotional offer
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at support@keikico.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
UPS – as a general rule – will not deliver any packages, any parcels, or any deliveries whatsoever to addresses that are PO boxes.
If a package has been successfully delivered, UPS would not be responsible for the reimbursement. If a package has been successfully delivered, Keiki Co will not be responsible for the reimbursement of a lost or stolen package.
If loss, damage or missing contents occur to any parcel after delivery, indemnity will not be paid.
By ordering our product, consumers acknowledge Keiki Co is not responsible for any theft or damage to the product once the shipping company confirms delivery.
Shipping Shortages
Any shortages must be reported to Keiki Co. within 3 days of receipt of goods. (no exceptions)