Privacy policy
Privacy Policy
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as email, or participate in another site feature. When ordering or registering, we may ask for your name, email address, mailing address, phone number, credit card information, or other relevant information. You may, however, visit our site anonymously.
We also collect information about gift recipients to fulfill gift purchases. The information collected about gift recipients is not used for marketing purposes. Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our site. Refer to the “Do we use ‘cookies’?” section for more details on cookies and their use.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and deliver relevant content and product offerings.
- To better service your customer service requests.
- To process your transactions quickly.
- To administer a contest, promotion, survey, or other site feature.
- To send SMS updates, marketing messages, or other communications based on your consent. We will reach out to confirm your preferred timezone to ensure that communications are sent at convenient times. If a timezone is not specified, reasonable assumptions based on your location may be used. You can update your timezone preference at any time for tailored communication.
Marketing SMS and Phone Number Use
By providing your phone number, you consent to receiving SMS messages from us. Phone numbers collected for SMS marketing are used solely to send you updates, promotions, and other communications you have consented to. We do not sell or share your phone number with non-affiliated third parties for their marketing purposes. These messages may include updates, marketing content, or other communications. We respect your time and aim to send messages during appropriate hours based on your specified or inferred timezone. To customize your experience, we request that you confirm your preferred timezone for receiving these updates. This ensures that all communications are personalized and not sent at inconvenient times. To stop receiving these messages, refer to the “How can you opt-out, remove, or modify information you have provided to us?” section.
How do we protect visitor information?
We implement various security measures to maintain the safety of your personal information. Your information is kept behind secure networks and accessible only by those with special access rights who are required to keep it confidential. All sensitive/credit information supplied is transmitted via Secure Socket Layer (SSL) technology and encrypted into our databases, accessible only as outlined above.
Do we use “cookies”?
Yes. Cookies are small files transferred to your computer’s hard drive through your browser (if allowed). They enable the site to recognize your browser and remember certain information. Cookies help process items in your shopping cart, understand preferences based on site activity, and compile aggregate data for improved site experiences and tools.
Keiki Co.’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by text message.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without advance notice, except as described here. This does not include Keiki Co. or website hosting partners and other parties who assist us in operating our website or servicing you, provided they keep this information confidential. We may release information when appropriate to comply with laws, enforce site policies, or protect rights, property, or safety.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How can you opt-out, remove, or modify information you have provided to us?
To modify email or SMS subscriptions, update your preferences in the “My Account” section or contact customer service. You may still receive communications already in production. To remove all online account information, sign in to “My Account” and delete your details. Note that we may maintain individual sales transaction information for record-keeping and to service that transaction.
Third-party links
We may include third-party links on our site for added value. These linked sites have separate, independent privacy policies, and we are not responsible for their content or activities. Feedback about these linked sites is welcome.
Changes to our policy
We will post any changes to this policy on this page, which will apply only to information collected after the date of the change. This policy was last modified on 3/25/26.
Questions and feedback
Your questions, comments, and concerns about privacy are welcome. Please contact us for any feedback or issues.
Online Policy Only
This policy applies only to information collected through our website and not offline.
Your consent
By using our site, you consent to our privacy policy.
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
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