Customer care
Shipping Policy
How and when your order gets to you — processing times, rates, tracking, and what happens if something goes wrong.
Processing
1–4 business days
Before your order leaves our studio.
Free shipping
On orders $250+
Domestic UPS Ground, applied at checkout.
In transit
1–5 business days
UPS Ground, once shipped. No P.O. boxes.
Order processing
All orders are processed within 1 to 4 business days (excluding weekends and holidays) after you receive your order confirmation email. You'll get a second notification the moment your order ships.
Domestic rates & estimates
Shipping charges for your order are calculated and displayed at checkout. Free standard shipping is applied on orders over $250.
| Shipping option | Delivery time | Price |
|---|---|---|
| UPS Ground | 1–5 business days | Free on $250+ |
| UPS Ground | 1–5 business days | Calculated at checkout |
Please note: Free shipping cannot be combined with any other discount or promotional offer.
Tracking your order
- When your order ships, we email you a tracking number. Please allow up to 48 hours for tracking information to become available.
- Haven't received your order within 2 days of the shipping confirmation email? Write to support@keikico.com with your name and order number and we'll look into it for you.
Shipping to P.O. boxes
As a general rule, UPS will not deliver packages, parcels, or any deliveries whatsoever to P.O. box addresses. Please use a street address at checkout.
Lost, stolen & damaged packages
Once the shipping carrier confirms delivery, responsibility for the package passes on:
- If a package has been successfully delivered, UPS is not responsible for reimbursement — and Keiki Co. is not responsible for the reimbursement of a lost or stolen package.
- If loss, damage, or missing contents occur to any parcel after delivery, indemnity will not be paid.
- By ordering, customers acknowledge that Keiki Co. is not responsible for theft or damage to a product once the shipping company confirms delivery.
Shipping shortages
Any shortages must be reported to Keiki Co. within 3 days of receipt of goods. No exceptions.
Still have a question?
A real person on the Keiki team will get back to you within one business day.